How our Team Structure Supports You
As a Platinum Realty agent, you are never on your own and you don’t have to rely on a just one person to get back to you like many old school brokerages. Our company is unique in that it provides you a comprehensive system of support. The Platinum Realty central office is comprised of many teams that work together to help you succeed every step of the way. Here is an outline of our teams. Over the following months, we will dive deeper into each team’s functions.
The central office takes agent support very seriously. We track questions and response times through our ticketing system. Every new question, situation or update is added to our knowledge base, so our Support Center is always learning and growing. It is remarkable how our support system has allowed agents to get answers FAST! See our statistics for the first quarter of 2021. Note that we had 2,742 support requests with an average resolution time of only 35.4 minutes!
Average Resolution Time by Topic – 1st Quarter 2021
Cases Closed – 1st Quarter 2021
Don’t hesitate to visit our Agent Support Center where you can browse categories, search specific topics, email, chat or schedule time with a support team member. Your success is our priority!
Support, ideas, comradery. The Platinum Professional Network is made up of Platinum agents in your area just like you. Agents who thrive as entrepreneurs, but also know there is strength in numbers. So, share your strikes and gutters while throwing strikes and gutters. Or, soak up other agent’s tips at one of our happy hours. Regardless of the event, you’re bound to make connections and leave with new ideas to your help grow your business.
For families caring for a child with a serious illness, life is turned upside down. Long hospital stays and uncertainty become the new normal. This is especially true for the families caring for critically ill children when even basic necessities like meals can become burdensome. Feeding Families was started with the goal of providing lunch daily to these families, so they can focus on the most important job of all – caring for their sick children.
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