Guidelines for Your Business and TCPA Laws + The Do Not Call List
April 29, 2025
TCPA – Do Not Call List
What Should You Know About the Do Not Call List?
First and foremost, it’s important to understand that violations can result in fines ranging from $500 to $1,500 per call. Robocalls and mass texting can lead to serious penalties very quickly.
Join us for the next Broker Insight session on May 13th @ 10am, where we’ll cover the key do’s and don’ts to help you stay compliant and protect your business!
Precautions to Take (from the NAR website)
The best defense is to always obtain prior express written consent from the consumers you wish to call or text for marketing purposes, which is “considered the gold standard for protecting against TCPA liability,” Troiani says. In the latest “Window to the Law” video, Troiani also suggests several other best practices to stay out of legal trouble with TCPA laws, including:
- Maintain and update lists of consumers who have given prior express written consent as well as those who have opted out of marketing communications.
- Be sure to routinely check names and numbers against the Do-Not-Call Registry before calling or texting, even if you’re using a third-party platform or automated telephone dialing system.
- Research your state laws to see if they have adopted a “mini-TCPA” law that may add further restrictions.
- Review the terms of service with any vendors you use for obtaining phone numbers or automating calls and texts. Ensure the vendor is also in compliance with the TCPA and Do-Not-Call Registry.
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